How does DOQdrive work?
Do stores really have to accept the snapshot of the receipt if I no longer have it?
If it was made with DOQdrive and every element of the receipt is clearly visible on it, then yes, they do. Based on legal acts on conversion, documents uploaded to and attested in DOQdrive, then archived consistently with the rules of digital archiving, count as a private document of full probative value. As such, everyone is obliged to accept it as a document identical in all respects to the original physical hardcopy document. In the EU legal environment on general rules for trust services and electronic transactions, substituting a hardcopy official document with a duly converted and attested electronic version in the course of proceedings is a legally accepted method.
Yeah, right, as if anyone is really going to accept such “space technology” in court!
They are obligated to do so! The EU legal system provides for the probative force of documents generated according to the authentication policies specified in the eIDAS regulation. What this means is that EU law accepts documents bearing electronic signatures, seals and time-stamps as a public document or private document of full probative value. In other words, authentic and original documents and photographs uploaded to DOQdrive retain their probative value in any of? authority or court proceeding.
The shop/insurance company/etc… does not want to accept the DOQdrive photo as part of my complaint or for complaint management, etc. What should I do?
It is likely that the shop/insurance company is not evil, but has probably not yet encountered this new statutory provision and technology. Just read them the answer to the question “Do stores really have to accept the snapshot of the receipt if I no longer have it?” But if that still does not get you anywhere during your respective matter, you can ask for our assistance by sending us an email to info@doqdrive.com, and we will help explain to the other party the reason why they must accept a photograph uploaded to DOQdrive for the purpose of clarifying the respective matter.
Isn’t it enough if I just take a “regular” photo of the receipt/invoice/document with my phone?
According to currently effective legal regulations, there is no official body that will accept a “regular” photograph as admissible evidence, because it is impossible to prove that the photo itself and the location and date have not been manipulated, i.e. cannot be certified beyond reasonable doubt. It is well known that it takes very little to alter the date or change the content of a photo using various photo editing tools available. This means that a “regular” photo cannot be authentic and will not immediately count as evidence. The very essence of DOQdrive is that it authenticates the photo right away after you snap it, in other words, it rules out the chance for any sort of manipulation, which gives it legal probative value. The DOQdrive photo will be suitable for replacing the very same legal effects that are incorporated in the hardcopy documents of which you take a snapshot, whether the intended legal effect is lodging a complaint in a shop successfully or during some kind of insurance event.
Can I also take photos of “life situations”?
Yes of course! We hope that you will never have the need to, but unfortunately, there may be moments in life when an authentic photo depicting what actually happened can prove very useful. For example, in the instance of a fender bender, pothole damage or water leak at home, you will have photos with attested substantiation that you can file as evidence of where and when exactly the given event occurred. Afterwards, there will be no debate as to whether the water pipe bursted on Tuesday or perhaps on Wednesday. The details of authentic photographs uploaded to DOQdrive serve as credible evidence for facts like these.